Shipping and return

 

If you place your order before 9am, excluding weekends and holidays, your order will be shipped the same day. The shipping time for France is 48H – 72H. The shipping costs are fixed and amount to 10 € regardless of the amount of the order.

 

Delivery in France

 

For France, we offer the following delivery options:

  • 15 € via La Poste – Next working day
  • 30 € via La Poste – the next working day before 10:30 am
  • 38 € via La Poste – Saturday
  • 45 € via La Poste – Saturday before 10:30 am
    Order before 2pm to receive your order the next business day.

(Although we strive to send it to you the next day, it may take 2-3 days from the order date beyond our control).

 

Deliveries in Europe

 

The delivery time for these countries varies between 3 and 6 working days.
Shipping costs are 27 €.
We offer the following shipping options:

  • 35 €via DHL Express – Delivery within 1-2 working days
  • Order before 12pm to receive your order

Shipments are available for the following countries:
Sweden
Finland
Norway
Romania
Lithuania
Bulgaria
Latvia
Estonia
Spain
Ireland
Portugal
Poland
Hungary
Slovenia
Slovakia
Italy
Vatican
San Marino
Switzerland
Austria
Denmark
United Kingdom*
Liechtenstein
Belgium
Germany
The Netherlands
Luxembourg

(*) Customs fees: 20 € per package

 

International Deliveries

 

We offer the following shipping options:

  • 52 € worldwide via DHL Express – 2-3 business days
    Order before 12pm to receive your order
  • Please allow up to 5 business days depending on your country.

International customers are responsible for any additional charges or customs duties after the item has been shipped.

We will do our best to protect our international customers from such charges but cannot guarantee any unforeseen expenses incurred.

All orders must be signed for upon delivery.

 

Note: We may request additional documents as proof of identification before processing your order. Without this information, we may not be able to proceed with your order until it is provided.

Products are shipped to the customer’s mailing address at the time of ordering. The above-mentioned maximum time limit is subject to the customer providing a valid postal address, e-mail address and telephone number.
All our deliveries are accompanied by a tracking number.

 

 Refund / Return policy

 

Stay Casual doesn’t accepts returns for a refund or exchange if you are not completely satisfied with your order. Our products are already discounted so we can’t provide this service. There are limited series of each article and we take these measures to avoid the risk of second hand articles returned and counterfeit products

Please contact us by e-mail (staycasual.contact@gmail.com) within 7 days of receipt of your order to find a solution together.